Frequently Asked Questions
Find answers to common questions about our products, services, and processes. Can't find what you're looking for? Contact our support team.
Browse by Category
Find answers organized by topic
Product Information
We are committed to the highest standards of quality and safety. Our products are made using premium ingredients and are subject to rigorous testing to ensure they meet strict internal quality guidelines and customer expectations.
We maintain strict quality control through temperature-controlled storage, regular testing, proper packaging, and fast turnover. All products are stored in optimal conditions and shipped with quality guarantees.
Yes, we offer comprehensive custom packaging solutions including private labeling, custom bag sizes, branded packaging, and specialized packaging for different market requirements.
Shelf life varies by product: Nuts (12-24 months), Seeds (12-18 months), Dried Berries (12-24 months). All products are shipped with at least 75% of shelf life remaining.
Ordering & Pricing
MOQs vary by product: Nuts (typically 100kg), Seeds (25-50kg), Dried Berries (25-50kg). We can accommodate smaller quantities for trial orders or new customers.
Pricing is based on product type, quantity, packaging requirements, certifications needed, and current market conditions. Volume discounts are available for larger orders.
Yes, we provide free samples (up to 500g per product) for qualified B2B customers. Sample shipping costs may apply depending on location.
We offer flexible payment terms: 30-day terms for established customers, Letter of Credit, Wire Transfer, and other arrangements based on order size and customer relationship.
Shipping & Logistics
Yes, we deliver to all major cities and towns across India. Please contact us to confirm specific delivery availability for your location.
Shipping within India typically takes 2-5 business days. Express shipping options are also available for faster delivery.
We use temperature-controlled logistics, insulated packaging, and cold chain management for sensitive products. Real-time temperature monitoring is available for premium shipments.
Shipping costs depend on destination, weight, volume, and service level. We provide detailed shipping quotes with all orders and offer freight optimization for large shipments.
Quality & Compliance
We have a comprehensive quality complaint process: immediate investigation, product replacement or credit, root cause analysis, and preventive measures implementation.
Our facilities undergo regular third-party audits for food safety, quality management, and certification compliance. Audit reports are available upon request.
We maintain complete traceability from farm to customer through lot tracking, supplier documentation, processing records, and shipping documentation.
Still Have Questions?
Our expert team is here to help with any questions not covered in our FAQ section.
